Timed review requests
Send a simple review request after a completed service, while the experience is still recent.
Features
The follow-up system your booking software was never built to be.
Loyally manages the customer journey around the reservation: how quickly a new inquiry hears back, whether an appointment happens, when a review is requested, and what brings a good client back.
It is configured and managed for you, so your team gains a system without gaining another project.
Included with every plan
Ask for honest reviews consistently.
Private feedback
Give clients a direct way to share feedback with your team in addition to the public review option.
Reputation monitoring
Track new reviews across supported platforms and respond before they disappear into another login.
Monthly reporting
See reviews requested, reviews received, rating trends, and recent feedback in one summary.
Included with Engine and Accelerator
Keep every opportunity visible and moving.
Unified inbox
Bring supported calls, forms, chats, texts, and messages into one place.
Prompt first response
Send a useful first reply within seconds, including after hours, with a clear handoff to staff when the conversation needs a person.
Lead pipeline
Track each inquiry by stage, owner, and next action so follow-up does not depend on memory.
Booking and evaluation flows
Give interested prospects a direct path to the next appropriate step.
Confirmations and reminders
Send messages at the right intervals before appointments, evaluations, consultations, and stays.
Missed-appointment follow-up
Contact clients promptly after a missed visit and make rescheduling easy.
Rebooking
Prompt clients according to the service cycle that fits them.
Client reactivation
Reach out to past clients who have not booked within an expected timeframe.
Referral follow-up
Invite happy clients to recommend the business without asking staff to remember each time.
Seasonal campaigns
Plan outreach around boarding peaks, grooming cycles, school calendars, and quieter periods.
Performance dashboard
Connect inquiries, bookings, reviews, reactivation activity, and attributed revenue in one view.
Included with Accelerator
Add managed demand generation to the full system.
Google and Meta advertising
Campaign strategy, buildout, ongoing management, and reporting. Ad spend is billed directly by the platforms and is never marked up by Loyally.
Conversion-focused website
A website designed, hosted, and improved around calls, forms, and booked next steps.
Landing-page optimization
Improve the path between an ad or search result and the action you want a visitor to take.
Growth planning
Monthly campaign planning, a dedicated account manager, priority support, and quarterly reviews.
Your growth call
Not sure which features you need first?
We will look at your current process and recommend the smallest plan that solves the immediate problem.
30 minutes · free · no obligation